Privacy Policy

EligibilityLookup.com

Policy Last Revised: March 1st, 2021

This privacy policy discloses the privacy practices of EligibilityLookup.com. (“eligibilitylookup.com”, “We,” “Us,” “Our”). This privacy policy applies to information collected by EligibilityLookup.com in its websites and platforms. It will notify the User/Customer (“You,” “Your”) of the following:

What personally identifiable information is collected from you through EligibilityLookup.com’s websites and platforms, how it is used, and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

EligibilityLookup.com is the owner of the information collected on its websites and platforms. EligibilityLookup.com has access to/collects information that you voluntarily give EligibilityLookup.com via email, form, or other direct contact from you. EligibilityLookup.com may also collect information about the EligibilityLookup.com services that you use and how you use them. Such information may include IP address information, device identification, “cookie” information, type of browser or device being used to access our services. Also we automatically receive information about communications sent or received using our services which is relevant to EligibilityLookup.com’s SMS or Voice services, such as delivery receipts, phone numbers, size, time of transmission, data, and other message transmission and conversion data.

We will not sell or rent this information to anyone. We will not share your information with any third party outside of its organization, other than as necessary to provide the services you request; to conform to legal requirements; to co-operate or comply with legal process, investigations, summonses, subpoenas and the like; to protect and defend the rights, property or legally protectable interest of EligibilityLookup.com, you or other third party; to enforce any of the provisions of EligibilityLookup.comGeneral Terms and Conditions; to protect EligibilityLookup.com’s business or reputation; to detect, prevent or otherwise address fraud, security and technical issues and/or as otherwise specified in this Policy. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Registration/Sign Up

Many of our services require you to sign up for a EligibilityLookup.com Account. During registration, a user may be requested to provide certain information, such as name, email address, mobile phone number, country, time zone, Company name, Company address, Company phone number, website address, third party account credentials (for example, your login credentials for PayPal or other third party sites), your SMS providers, and other information. This information is used to contact you about the products/services on our site in which you have expressed interest and/or to set up your account and provide the services you purchase from us.

Online Purchases/Payments

To buy from us, you must provide contact information (like name and email address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to provide the services you have purchased. If we need to communicate with you regarding the services you have purchased from us, we’ll use this information to contact you. We may use the services of trusted third parties to process online payments. We may share with such third parties your information in order to process online payments.

Other information we collect

We may request in some of our forms information which allows us to better provide our services to you. Such information may include your name, address, mobile phone number, country, email address, credit card/billing information, title, gender, birthdate, interests, how you learned about EligibilityLookup.com and other information. Depending on the form, this information may or may not be required.

Cookies

We use “cookies” or similar technologies on EligibilityLookup.comwebsites and platforms. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our sites. We use information collected from cookies and other technologies, to improve your user experience and the overall quality of our services.

End Users Information and Analytics

In order to provide you with analytics reports, we may collect and use some information from your End Users (see definition at EligibilityLookup.com Solutions – General Terms and Conditions). Such information may include but is not limited to End User’s device-specific information, such as phone number and mobile network information, browser information, country location, city location, and other information such as online behavior and campaign subscription preferences.

By using EligibilityLookup.com platforms and providing EligibilityLookup.com your End Users’ information, you are representing to EligibilityLookup.com that you have been authorized by your End Users to share their information with EligibilityLookup.com for the purposes stated in this paragraph.

Security

EligibilityLookup.com takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way using SSL.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We may process your personal information on a server located outside the country where you live.

Your Access to and Control Over Information

You may take the following actions at any time by contacting us via the email address or phone number given on EligibilityLookup.com’s website, unless doing so impairs your or EligibilityLookup.com’s ability to perform the contractual obligations entered into between you and EligibilityLookup.com:

See what data we have about you, if any, in your Account Information.
Change/correct any data we have about you in your Account Information.
Opt out of any future email communications from EligibilityLookup.com by unsubscribing from email communications via the link at the bottom of EligibilityLookup.com email communications.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice on our sites.

Underage User Policy

You must be at least 18 years old to use EligibilityLookup.com’s websites or platforms. You must not allow people under 18 years old to use EligibilityLookup.com’s websites or platforms under your account. Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions, including limitations, suspensions or cancellations of your account.

If you think that a violation of this Underage User Policy has occurred, please report it to us at support@EligibilityLookup.com. Make sure to include any relevant information about why you think there has been a violation and include any relevant information that will facilitate our enforcement of this Policy.

EligibilityLookup.com’s websites and platforms are not directed to children under 18 years old. EligibilityLookup.com is not aware of actual usage of EligibilityLookup.com’s websites and platforms by children under 18 years old.

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

You may, of course, decline to submit Personal Information through our Services, in which case we may not be able to provide certain services to you. You may update, delete inaccuracies, or correct your account information and email preferences at any time by emailing support@EligibilityLookup.com. We can review, delete inaccuracies and correct the information about you that we keep on file by logging in to your account.

We will retain your Personal Information for as long as your account is active or as needed to provide you our Services or retention is required by law or any order of courts or authorities, or for any other similar compliance purposes. If you wish to cancel your account or request that we no longer use your Personal Information to provide you services contact us at support@EligibilityLookup.com. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

To request removal of your Personal Information from our blog, community forums, or testimonials, contact us at support@EligibilityLookup.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in our privacy policy above and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). We have collected the following categories of personal information from consumers within the last twelve (12) months:

Categories	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.	YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	YES
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	YES
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	NO
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	YES
G. Geolocation data.	Physical location or movements.	YES
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	NO
I. Professional or employment-related information.	Current or past job history or performance evaluations.	YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	YES
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES

Public information does not include:

Publicly available information from government records.
De-identified or aggregated consumer information.
Information excluded from the CCPA’s scope, like:
1. health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and
2. personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

Directly from our you.
Indirectly from you. For example, through information we collect from our clients in the course of providing services to them.
Directly and indirectly from activity on our website.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

To fulfill or meet the reason for which the information is provided.
To provide you with information, products or services that you request from us.
To provide you with SMS alerts.
To provide you with Emails from us or our preferred mailing partner.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To improve our website and present its contents to you.
For testing, research, analysis and product development.
As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclosed your personal information for a business purpose, a lists including disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

By emailing us at: support@EligibilityLookup.com
Visiting EligibilityLookup.com

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Contact Us

If you have any questions regarding our use of your data contact us at support@EligibilityLookup.com. When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or which are impractical.